Cancellation & Refund Policy

Thank you for choosing Krishan Kumar Shastri. We strive to make your experience smooth and worry-free. This Cancellation & Refund Policy explains how cancellations and refunds are handled for products and services purchased through kkshastri.com. By placing an order or requesting a service, you agree to the terms outlined below.

1. Definitions

• Order — A purchase placed on kkshastri.com for a product or service.
• Product — Any physical item or digital download sold on kkshastri.com.
• Service — Any non-physical offering such as consultations, custom work, or design services.

2. Cancellation Policy

• Customers may request cancellation within 24 hours of placing an order, provided production, customization, or shipping has not started.
• For services, cancellations are permitted up to 48 hours before the scheduled delivery or start time, unless custom work has already commenced.
• If production, customization, or shipment has begun, the cancellation request may be declined or may incur a cancellation fee to cover costs already incurred.

3. Refund Policy

A. Eligible Refunds

Refunds will be considered in the following cases:

• Order canceled within the allowed cancellation period (before production/shipment).
• Product is delivered defective, damaged in transit, or materially different from the description.
• Service was not delivered as described or agreed within the specified timelines.

B. Non-Refundable Situations

• Change of mind after production or shipment has started.
• Products damaged by misuse, incorrect handling, or negligence by the customer.
• Accessed digital goods (downloads/online resources) once delivered, except when a defect is documented.
• Custom or personalized items after customization work has begun.

4. Refund Process

1. To request a cancellation or refund, please contact our support team with your order details:
   • Email: support@kkshastri.com
   • Phone: +91-9711844004
2. Include the order number, date of purchase, reason for cancellation/refund, and any supporting evidence (photos for damaged goods, screenshots, etc.).
3. We will review your request within 3–5 business days and notify you of the decision.
4. If approved, refunds are processed to the original payment method whenever possible. Time for funds to appear depends on your bank or payment provider (typically 5–14 business days).
5. If the original payment method is unavailable, we may offer store credit or an alternative refund method after obtaining your consent.

5. Partial Refunds

In certain situations a partial refund may apply, for example:

• Partial cancellation of a multi-item order.
• Product returned with minor, non-critical defects that do not affect overall usability.
• Service partially delivered, where a pro-rata refund is agreed between the customer and Krishan Kumar Shastri.

6. Shipping Costs

• If cancellation occurs before shipment, shipping charges will be refunded where applicable.
• If the order has already been shipped, original shipping charges may be non-refundable. Return shipping for non-defective items may be the customer’s responsibility unless otherwise agreed.

7. Returns & Exchanges

• For defective or incorrect items, we may offer a replacement or an exchange instead of a refund.
• You must report defects within 7 days of receiving the item and return it in its original condition (when applicable).
• After we receive and verify the returned product, we will process the exchange or refund according to this policy.

8. Chargebacks

We strongly encourage customers to contact our support team first for any payment disputes. If you initiate a chargeback with your bank without first contacting us, we reserve the right to dispute the chargeback and provide evidence of delivery or service fulfillment.

9. Changes to this Policy

Krishan Kumar Shastri may update this Cancellation & Refund Policy occasionally. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or need assistance, please contact us:

• Email: support@kkshastri.com
• Phone: +91-9711844004
• Address: 603 6th floor pragati tower rajendra place Delhi 110008

This policy is intended to be a clear, fair and transparent guide for our customers. For any special requests or exceptional circumstances, please contact our customer support and we will do our best to assist you.